How Long Does Chewy Take To Ship
Chewy is a popular online retailer that provides pet food, supplies, and medication. Customers often wonder about the shipping process, including the time it takes for their orders to arrive. Here’s a comprehensive guide to understanding the shipping details when ordering from Chewy.
Order Status and Shipping Process
When you place an order on Chewy, it’s essential to keep track of its status. The process involves several stages, including preparing for shipment, shipping, and delivery. After placing an order, you can monitor its progress by visiting the Orders section on the Chewy website. You will receive email notifications at each stage, from order confirmation to shipment and delivery.
Once your order is prepared for shipment, Chewy will send you an email to confirm the processing and packing of your items. Subsequently, when the order is shipped, another email will be sent with tracking information. Customers can expect their orders to be delivered within 1 to 3 days, with the exception of personalized or prescription items, which may take longer to ship.
Shipping Details and Charges
Chewy offers free shipping for orders over $49, while a flat rate of $4.95 is applicable to all other orders. The company utilizes premium carriers such as FedEx to ensure fast and reliable delivery of packages. Additionally, Chewy does not require customers to be present for package delivery, as the driver can leave the package at the door, inside the mailbox, or with a doorman.
It’s important to note that Chewy does not ship to P.O. boxes, APO/FPO addresses, or internationally, except for specific regions in Southern Ontario, Canada. The company’s shipping policy is designed to cater to customers within the contiguous US and limited areas in Canada.
Handling Fresh and Refrigerated Items
Chewy takes special care when shipping fresh, refrigerated, or frozen items. These products are shipped separately from other items in the order to ensure the fastest delivery. The company uses insulated packaging and dry ice to maintain the cold or frozen condition of these items during transit. Customers may notice that the dry ice has dissipated upon receiving the package, but the items should still feel cold or frozen to the touch.
Payment and Returns
When making a purchase on Chewy, customers have various payment options, including credit/debit cards, PayPal, Apple Pay, and Chewy Gift Cards. The payment method is charged automatically on the date of shipment, and customers may see a pending charge upon placing the order, which typically disappears within 24 to 48 hours after shipment.
Chewy’s return policy allows customers to return items within 365 days of purchase, providing a simple and worry-free process. However, prescription medications are not eligible for returns or exchanges, except in cases of incorrect or damaged items. Refunds for returned items are issued to the original payment method or as Chewy eGift Cards, with processing times varying based on the payment method and banking institution.
Chewy offers an Autoship feature that allows customers to schedule automatic deliveries of pet supplies. Customers can easily manage their Autoship orders, including rescheduling, delaying, adding or removing items, and adjusting the frequency of deliveries. The Autoship management interface provides a user-friendly experience for customers to customize their orders according to their preferences.
Frequently Asked Questions
1. How long does Chewy take to ship orders?
Most customers can expect to receive their food and supplies within 1 to 3 days, with personalized or prescription items potentially taking longer to ship.
2. What are the shipping charges on Chewy?
Orders over $49 qualify for free shipping, while a flat rate of $4.95 is applicable to all other orders.
3. What payment methods does Chewy accept?
Chewy accepts Visa, MasterCard, American Express, Discover, Apple Pay, PayPal, and Chewy Gift Cards as valid payment methods.
4. Can I return items to Chewy?
Yes, Chewy allows returns within 365 days of purchase, except for prescription medications. Refunds are issued to the original payment method or as Chewy eGift Cards.
5. How does Chewy handle fresh and refrigerated items during shipping?
Chewy ships fresh, refrigerated, and frozen items separately from other products in the order, using insulated packaging and dry ice to maintain the desired temperature during transit.
6. Can I manage my Autoship orders on Chewy?
Yes, Chewy provides a user-friendly interface for customers to manage their Autoship orders, allowing them to reschedule, delay, add or remove items, and adjust the frequency of deliveries.