How To Deactivate Cash App
Cash App provides its customers with the option to control their personal data in compliance with the California Consumer Privacy Act (CCPA). Customers, especially those in California, have certain rights over their personal information, such as the right to access, delete, and opt-out of the “sale” of their personal information. Cash App extends these options to all its customers, allowing them to access and delete their personal information.
Accessing and Downloading Personal Information
To access and download a copy of your personal information from Cash App, follow these steps:
- Sign into your account at Cash.app/account from a web browser.
- Click on Settings.
- Click Download Your Info under Your Info.
- Click on Activity to view your complete payment history.
- Click on Statements.
- Click Export to download your transaction history.
Permanently Deleting Your Account and Personal Information
If you wish to permanently delete your account and personal information from Cash App, follow these steps:
- Tap the profile icon on your Cash App home screen.
- Select Support.
- Select Something Else.
- Navigate to Account Settings.
- Select Delete Your Personal Information.
- Tap Contact Support.
Deleting Your Cash App Account
Before you delete your Cash App account, ensure that you transfer any remaining funds to your bank account. It’s important to permanently delete your Cash App account before you delete the app on your device. Here’s how to delete your Cash App account on iPhone, iPad, or Android:
- Open Cash App on your iOS or Android device. The app icon is green with a white dollar sign.
- If you have any money in your account, be sure to transfer it to your bank before you continue. Do this by tapping the Banking icon in the bottom-left corner, then tapping Cash Out.
- Tap the account icon in the upper-right corner.
- Tap Support.
- At the bottom of the next screen, tap Something Else.
- On the next page, scroll to the bottom and select Account Settings.
- In the Account Settings menu, scroll to the option labeled Close my Cash App Account, toward the bottom of the list.
- Tap Confirm. This will sign you out of the Cash App. A text or email confirmation will be sent to you confirming that you’ve unlinked your account. Make sure you get this email before you delete the app.
Still Need Help?
If you require further assistance, Cash App’s customer support is available to help. You can contact support for any additional queries or concerns.
1. Can I delete my Cash App account from the website?
No, you cannot delete your Cash App account from the website. You can only delete your account from the Cash App mobile application.
2. What happens to my personal information after I delete my Cash App account?
After you delete your Cash App account, your personal information is permanently removed from the Cash App database.
3. Can I reactivate my Cash App account after deleting it?
No, once you delete your Cash App account, it cannot be reactivated. You would need to create a new account if you wish to use Cash App again.
4. Is there a waiting period before my Cash App account is permanently deleted?
Once you confirm the deletion of your Cash App account, it is immediately closed, and your personal information is deleted from the system.
5. Can I retrieve my transaction history after deleting my Cash App account?
No, after deleting your Cash App account, you cannot retrieve your transaction history. It is recommended to download and save your transaction history before deleting your account if you need it for future reference.
6. What should I do if I encounter issues while trying to delete my Cash App account?
If you encounter any issues while trying to delete your Cash App account, you can reach out to Cash App’s customer support for assistance. They will guide you through the process and address any concerns you may have.